Any service industry worker will tell you that the hardest part of their job is usually their customers. Not all of them, of course, but there can be a select few who seem to love being difficult. Maybe they’re always late or spend the entire appointment criticizing your work. This definitely extends out to the professional beauty industry, unfortunately.
As a beauty professional, you need to learn how to deal with difficult clients gracefully while still maintaining your boundaries. Keep reading for our tips for this!
Common Client Issues And How To Deal With ThemNo two clients are alike. There are all sorts of clients that can be a little hard to work with. So if you’ve ever wondered how to deal with an angry client, keep reading!
However, it’s important to note that most clients are not trying to ruin your day on purpose.
Don’t worry - it’s normal to get annoyed sometimes
If you’ll allow us to get a bit technical, something to keep in mind is the fundamental attribution error. This is a psychological cognitive bias where you blame the actions of others on who they are as a person, rather than their circumstances or situation. And then you go on to cut yourself some slack because, well, you know your own situation; you would never do anything irritating on purpose.
To put it simply - if you’ve ever gotten annoyed with someone for showing up late to an appointment but then went ahead and arrived 10 minutes late to something as well without a second thought, that’s the fundamental attribution error!
Bringing it back to your clients, it can be very easy to blame a difficult customer’s actions on them personally and ignore any outside issues. However, once you understand that many of your customers might just be having a bad day and are taking it out on you, you will find it simpler to stay calm and actively listen to what they have to say.